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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Related Topics: Agile Software Development, DevOps for Business Application Services, Application Performance Engineering, Application Performance Management (APM), DevOps Journal

APM: Article

Application Performance Management Insights | @DevOpsSummit [#DevOps]

But from what angle should we be looking at APM as it relates to IT strategy?

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE).

But from what angle should we be looking at APM as it relates to IT strategy?

Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise APM up the stack into the wheelhouse of IT Leadership for greater visibility.

To complete this metaphor, think about the monitoring tools themselves as the counties, cities, or streets on which APM is built. This parallels the idea that APM has different facets to consider within its construct. For more on this, read APM Convergence: Monitoring vs. Management.

Consider how APM uniquely fits as a prefix for each of the following definitions:

Methodology:
A system of methods used in a particular area of study
.

It starts with a simple APM Methodology that can apply to any monitoring initiative or strategic discussion about application performance. This consists of four elements: Top-down monitoring, Bottom-up monitoring, Reporting & Analytics, and ITSM/ITIL Management Processes.

Each element goes deep as a broad category, and each category encompasses specific monitoring tools that support the end-user-experience (EUE). To illustrate this concept consider the Principles of APM, which gives you a blueprint of the high-level elements and how it can support a DevOps culture.

Framework:
A basic structure underlying a system, concept, or text
.

Gartner was one of the forerunners in defining the Application Performance Monitoring model, formalizing the APM space as we know it today. The APM Conceptual Framework outlines 5 dimensions of technology to consider when implementing an application monitoring solution.

Forester has come out with an APM implementation framework that they describe as a blueprint for holistic business technology monitoring. The research outlines seven steps to follow as you build out your business technology management strategies (people, process, and technology) - Guarantee Business Value from Technology Monitoring.

Most recently, Tech-Tonics.org has published a Performance Analytics Decision Support Framework (PADS), which outlines best practices for assuring user experience, reducing risk and improving operational decision making. View a summary of the PADS Framework.

Platform:
A platform is any base of technologies on which other technologies or processes are built
.

Many vendors now have a broad offering of monitoring tools that makeup an APM platform focused on monitoring critical business applications beyond just web applications. Here are some helpful resources for describing these platforms and vendor offerings:

Application Performance Management (APM) is now reaching the crest of its popularity cycle, and will soon be absorbed into the mainstream of IT as the principles of APM become clear to the broader audience. Holding true to its promise, APM will provide proactive system monitoring at the risk of being dubbed a point solution, and will achieve its potential to be seen as a strategic platform...

To read the full article on the Pulse click here: APM Insights

Image: Paul Bica/Flickr (Top);

More Stories By Larry Dragich

Larry Dragich is actively involved with industry leaders, sharing knowledge of Application Performance Management (APM) technologies, from best practices and technical workflows, to resource allocation and approaches for implementation. He has been working in the APM space since 2006 where he built the Enterprise Systems Management team which is now the focal point for IT performance monitoring and capacity planning activities.