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Translating IT metrics into business meaning (value)

Larry Dragich

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Top Stories by Larry Dragich

Monitoring application performance on the surface and the currents below is a great way to build a performance baseline and provide application fluency. Ironically, the deep dive tools sets in place today still may not provide all the insight you need to quickly resolve anomalous behavior. Standing back on the shore waiting for an event to go by may not be the best approach for proactive monitoring. Synthetic monitoring (active monitoring) is needed to help reduce the blind spots for critical business applications. For example, we just experienced a production issue on a fully instrumented critical business application that first appeared nebulous. During peak volume time the Service Desk was taking calls from users across random locations stating that they couldn't login, however if they were already on the system all was well.  Even when the users logged out they ... (more)

How to Strategically Benefit from AANPM

Adopting an Application Performance Management (APM) strategy will help you manage the quality of the Customer Experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem sets. When you step back and look at the big picture it all comes into focus, but when you're trying to rationalize one technology over another, things aren't so clear at close range. Product overlaps, ongoing costs, and ownership come into question, and then someone will eventually ask why so many too... (more)

The Butterfly Effect Within IT

The "Butterfly Effect" theoretically describes a hurricane's formation being contingent on whether or not a distant butterfly had flapped its wings weeks before. This highlights a sensitive dependence on environmental conditions where a small change at one place (Dev Env) can result in large differences to a later state (Production). Consider the possibility that a small innocuous code change could go undetected, promoted through Development & QA, and then have catastrophic effects on performance once it reaches production. The environmental variants need to be minimized and clo... (more)

APM Convergence: Monitoring vs. Management

APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance ... Monitoring vs. Management. It's strange to think that we would not normally use monitoring and management synonymously, but when used in the APM vernacular they seem to be interchangeable. This may be a visceral response, but I see the APM idiom converging on itself and becoming a matter... (more)

APM: Running with a Renegade - DevOps

Much like electricity, APM will take the path of least resistance when entering into an organization, attracted to the area with the strongest need; lightning, as soon as it is triggered, needs to find ground. It may be brought in to help resuscitate an application that has recently become lethargic or assist the team in rehabilitating an intrinsic codebase. Once the goal is attained however, the propensity to pigeonhole APM as a point solution is high. Now contrast this with DevOps, which is moving forward with a momentum permeating IT and giving us a means to change the way we... (more)