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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it relates to IT strategy? Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise APM up the stack into the wheelhouse of IT Leadership for greater visibility. To complete this metaphor, think about the monitoring tools themselves as the counties, cities, or streets on which APM is built. This parallels the idea that APM has different facets to consider within its construct... (more)

Synthetic Monitoring: Is It Really Worth It?

Don't throw the baby out with the bathwater. Synthetic monitoring (active monitoring) helps reduce key blind spots for critical applications. We just experienced a production issue on a fully instrumented critical business application that first appeared nebulous. During peak volume time the Service Desk was taking calls from users across random locations stating that they couldn't login, however if they were already on the system all was well. Even when they logged out they could still login again and continue working. Other facts that came in made the issue more perplexing: RU... (more)

The Anatomy of APM

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way.  The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element.  I'm suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the ITIL / ITSM processes. When looking at APM at 20,000 feet, four foundational elements come ... (more)

APM Convergence: Monitoring vs. Management

APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance ... Monitoring vs. Management. It's strange to think that we would not normally use monitoring and management synonymously, but when used in the APM vernacular they seem to be interchangeable. This may be a visceral response, but I see the APM idiom converging on itself and becoming a matter... (more)

An APM Solution: Well-Grounded

A look into ITIL's Continual Service Improvement (CSI) model and the Application Performance Management (APM) framework indicates they are both focused on improvement. I see them as being two sides of the same coin. APM defines the approach and toolsets that CSI uses while leveraging specific processes in Service Design, Service Transition, and Service Operation. If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, consider focusing on the integration touch points with existing IT processes. Within the CSI model there ar... (more)