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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

Convincing the astute executive who is cautious in not making an impetuous decision on an APM investment can prove to be challenging. Consider the amount of due diligence that is brought to bear in the decision making process. The wide array of APM technologies that need to be reviewed can be intimidating. The selection criteria for application monitoring doesn't have to be an arduous one, lending credence to the idea that an APM solution can be simplified, understood, and implemented. I'm suggesting that the critical success factors in the adoption of APM center around the End-User-Experience (EUE) and the integration touch points with existing ITIL/ITSM processes. Focus on highlighting the simple metrics, ease of use, and positive impact that this investment will make to the business. The following are three points to consider when presenting APM's panoramic view... (more)

An APM Solution: Well-Grounded

A look into ITIL's Continual Service Improvement (CSI) model and the Application Performance Management (APM) framework indicates they are both focused on improvement. I see them as being two sides of the same coin. APM defines the approach and toolsets that CSI uses while leveraging specific processes in Service Design, Service Transition, and Service Operation. If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, consider focusing on the integration touch points with existing IT processes. Within the CSI model there ar... (more)

Why DevOps Needs a Friend

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother.  To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning. Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of ... (more)

The Anatomy of APM

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way.  The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element.  I'm suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the ITIL / ITSM processes. When looking at APM at 20,000 feet, four foundational elements come ... (more)

Event Management: Reactive, Proactive or Predictive?

Can event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise. Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the prover... (more)