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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

Don't throw the baby out with the bathwater. Synthetic monitoring (active monitoring) helps reduce key blind spots for critical applications. We just experienced a production issue on a fully instrumented critical business application that first appeared nebulous. During peak volume time the Service Desk was taking calls from users across random locations stating that they couldn't login, however if they were already on the system all was well. Even when they logged out they could still login again and continue working. Other facts that came in made the issue more perplexing: RUM showed transaction volume and performance was normal. Deep dive Java monitoring agents showed the same. There were no glaring HTTP 500 errors and the backend database was fine. Infrastructure monitoring was green in all tiers and resource consumption was within baseline. What did we use to f... (more)

Real-Time Monitoring Metrics - The Magical Mundane

Application Performance Management (APM) has many benefits when implemented with the right support structure and sponsorship. It's the key for managing action, going red to green, and trending on performance. As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your AP... (more)

APM & MoM - Symbiotic Solution Sets

Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis. Making that a reality however, requires consideration on how to manage the integration touch points from multiple toolsets and openness to the intrinsic value that this integration can provide. A focus on integration techniques, and not necessarily the monitoring technologies themselves, may be a better use of time to achieve a state of harmony within the event to incident flow. When rolling out an Application Performance Management (APM) solution, selectio... (more)

The Butterfly Effect Within IT

The "Butterfly Effect" theoretically describes a hurricane's formation being contingent on whether or not a distant butterfly had flapped its wings weeks before. This highlights a sensitive dependence on environmental conditions where a small change at one place (Dev Env) can result in large differences to a later state (Production). Consider the possibility that a small innocuous code change could go undetected, promoted through Development & QA, and then have catastrophic effects on performance once it reaches production. The environmental variants need to be minimized and clo... (more)

Charmed by the Deep Insights of APM

In a perfect world, APM has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications. It alerts us to anomalies when slowdowns occur, and shows us trends on performance. But there are other elements in play that can make the operations a little smoother and our days a little brighter. Having the ability to engage in a fact based conversation about the end-user-experience, instead of “spinning” infrastructure metrics and making assumptions about performance, is an elegant proficiency. Taki... (more)