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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it relates to IT strategy? Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise APM up the stack into the wheelhouse of IT Leadership for greater visibility. To complete this metaphor, think about the monitoring tools themselves as the counties, cities, or streets on which APM is built. This parallels the idea that APM has different facets to consider within its construct... (more)

The Butterfly Effect Within IT

The "Butterfly Effect" theoretically describes a hurricane's formation being contingent on whether or not a distant butterfly had flapped its wings weeks before. This highlights a sensitive dependence on environmental conditions where a small change at one place (Dev Env) can result in large differences to a later state (Production). Consider the possibility that a small innocuous code change could go undetected, promoted through Development & QA, and then have catastrophic effects on performance once it reaches production. The environmental variants need to be minimized and clo... (more)

Charmed by the Deep Insights of APM

In a perfect world, APM has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications. It alerts us to anomalies when slowdowns occur, and shows us trends on performance. But there are other elements in play that can make the operations a little smoother and our days a little brighter. Having the ability to engage in a fact based conversation about the end-user-experience, instead of “spinning” infrastructure metrics and making assumptions about performance, is an elegant proficiency. Taki... (more)

Three Tips to Gain Executive Buy-In on APM

Convincing the astute executive who is cautious in not making an impetuous decision on an APM investment can prove to be challenging. Consider the amount of due diligence that is brought to bear in the decision making process. The wide array of APM technologies that need to be reviewed can be intimidating. The selection criteria for application monitoring doesn't have to be an arduous one, lending credence to the idea that an APM solution can be simplified, understood, and implemented. I'm suggesting that the critical success factors in the adoption of APM center around the End-... (more)

An APM Solution: Well-Grounded

A look into ITIL's Continual Service Improvement (CSI) model and the Application Performance Management (APM) framework indicates they are both focused on improvement. I see them as being two sides of the same coin. APM defines the approach and toolsets that CSI uses while leveraging specific processes in Service Design, Service Transition, and Service Operation. If you’re thinking about how to build a sustainable APM solution and how it can be anchored into the IT culture, consider focusing on the integration touch points with existing IT processes. Within the CSI model there ar... (more)