APM is entering into a period of intense competition of technology and
strategy with a multiplicity of vendors and viewpoints. While the
nomenclature used within its space has five distinct dimensions that
elucidate its meaning, the very acronym of APM is in question: Application
Performance ... Monitoring vs. Management.
It's strange to think that we would not normally use monitoring and
management synonymously, but when used in the APM vernacular they seem to be
interchangeable. This may be a visceral response, but I see the APM idiom
converging on itself and becoming a matter of expectations vs. aspirations.
Application Performance Monitoring is the expectation of the tool sets
themselves and how to implement them. Gartner provides five dimensions that
describe these technologies which are not meant to be so "prescriptive" as
much as they are "descriptive"
A look into ITIL's Continual Service Improvement (CSI) model and the
Application Performance Management (APM) framework indicates they are both
focused on improvement. I see them as being two sides of the same coin. APM
defines the approach and toolsets that CSI uses while leveraging specific
processes in Service Design, Service Transition, and Service Operation.
If you’re thinking about how to build a sustainable APM solution and how it
can be anchored into the IT culture, consider focusing on the integration
touch points with existing IT processes.
Within the CSI model there ar... (more)
As enterprises embrace the DevOps philosophy, and the coalescence of the
Development and Operations continues, I foresee the conditions ripening to
foster innovative methods of making application performance better and code
deployments smoother. To me, the argument that system monitoring is just a
“nice to have” and not really a core requirement for operational
readiness dissipates quickly when a critical application goes down with no
Application Performance Management (APM) has been bred with all the right
elements to give us the insights we need to see the health of ... (more)
Your Next Move During an IT Postmortem Review Can a postmortem review help
foster a curiosity for innovative possibilities to make application
performance better? Blue-sky thinkers may not want to deal with the myriad of
details on how to manage the events being generated operationally, but could
learn something from this exercise. Consider the major system failures in
your organization over the last 12 to 18 months. What if you had a system or
process in place to capture those failures and mitigate them from a proactive
standpoint preventing them from reoccurring? How much bette... (more)
At the time when we were looking for a monitoring solution (2006-2007) APM as
we know it today had yet to be defined.
There was no Gartner MQ, real-user-monitoring (RUM) was too high level,
“agent monitoring” brought concerns of overhead and complexity,
instrumenting the application meant to ARM it (i.e., Application Response
Measurement), and transaction tagging was a pipe dream.
This created a fierce debate on the risks and rewards of agent vs. agentless
monitoring, read The Monitoring Duality of APM. So, when we were developing
our monitoring approach, our first priority was t... (more)