A well-oiled APM solution comes from correlating bottom-up monitoring
(infrastructure monitoring) with insights from top-down monitoring (real-time
application monitoring) all within the context of the end-user-experience
But from what angle should we be looking at APM as it relates to IT strategy?
Consider Australia for a moment. Is it a country, a continent, or an island?
The answer depends upon your perspective, and, in much the same way, the
unique spectrum of APM can be viewed as a framework, methodology, or
platform. Understanding these attributes will help raise APM up the stack
into the wheelhouse of IT Leadership for greater visibility.
To complete this metaphor, think about the monitoring tools themselves as the
counties, cities, or streets on which APM is built. This parallels the idea
that APM has different facets to consider within its construct... (more)
The "Butterfly Effect" theoretically describes a hurricane's formation being
contingent on whether or not a distant butterfly had flapped its wings weeks
before. This highlights a sensitive dependence on environmental conditions
where a small change at one place (Dev Env) can result in large differences
to a later state (Production).
Consider the possibility that a small innocuous code change could go
undetected, promoted through Development & QA, and then have catastrophic
effects on performance once it reaches production. The environmental variants
need to be minimized and clo... (more)
In a perfect world, APM has all the right elements in place, providing value
to the business and IT by giving us the metrics we need and showing us the
health of our applications. It alerts us to anomalies when slowdowns occur,
and shows us trends on performance. But there are other elements in play that
can make the operations a little smoother and our days a little brighter.
Having the ability to engage in a fact based conversation about the
end-user-experience, instead of “spinning” infrastructure metrics and
making assumptions about performance, is an elegant proficiency. Taki... (more)
Convincing the astute executive who is cautious in not making an impetuous
decision on an APM investment can prove to be challenging. Consider the
amount of due diligence that is brought to bear in the decision making
process. The wide array of APM technologies that need to be reviewed can be
The selection criteria for application monitoring doesn't have to be an
arduous one, lending credence to the idea that an APM solution can be
simplified, understood, and implemented. I'm suggesting that the critical
success factors in the adoption of APM center around the End-... (more)
A look into ITIL's Continual Service Improvement (CSI) model and the
Application Performance Management (APM) framework indicates they are both
focused on improvement. I see them as being two sides of the same coin. APM
defines the approach and toolsets that CSI uses while leveraging specific
processes in Service Design, Service Transition, and Service Operation.
If you’re thinking about how to build a sustainable APM solution and how it
can be anchored into the IT culture, consider focusing on the integration
touch points with existing IT processes.
Within the CSI model there ar... (more)