The Intangible Benefits of APM
In a perfect world, Application Performance Management (APM) has all the
right elements in place, providing value to the business and IT by giving us
the metrics we need and showing us the health of our applications.
It alerts us to anomalies when slowdowns occur, and shows us trends on
performance. But there are other elements in play that can make the
operations a little smoother and our days a little brighter.
Having the ability to engage in a fact based conversation about the
end-user-experience, instead of "spinning" infrastructure metrics and making
assumptions about performance, is an elegant proficiency. Taking the emotion
out of performance related problems for critical business applications is one
of the intangible benefits that an APM solution can bring to your table.
The secret to this elixir is integration... (more)
At the time when we were looking for a monitoring solution (2006-2007) APM as
we know it today had yet to be defined.
There was no Gartner MQ, real-user-monitoring (RUM) was too high level,
“agent monitoring” brought concerns of overhead and complexity,
instrumenting the application meant to ARM it (i.e., Application Response
Measurement), and transaction tagging was a pipe dream.
This created a fierce debate on the risks and rewards of agent vs. agentless
monitoring, read The Monitoring Duality of APM. So, when we were developing
our monitoring approach, our first priority was t... (more)
As enterprises embrace the DevOps philosophy, and the coalescence of the
Development and Operations continues, I foresee the conditions ripening to
foster innovative methods of making application performance better and code
deployments smoother. To me, the argument that system monitoring is just a
“nice to have” and not really a core requirement for operational
readiness dissipates quickly when a critical application goes down with no
Application Performance Management (APM) has been bred with all the right
elements to give us the insights we need to see the health of ... (more)
Maximum productivity can be achieved more efficiently through event
correlation, system automation and predictive analysis. Making that a reality
however, requires consideration on how to manage the integration touch points
from multiple toolsets and openness to the intrinsic value that this
integration can provide.
A focus on integration techniques, and not necessarily the monitoring
technologies themselves, may be a better use of time to achieve a state of
harmony within the event to incident flow. When rolling out an Application
Performance Management (APM) solution, selectio... (more)
Your Next Move During an IT Postmortem Review
Can a postmortem review help foster a curiosity for innovative possibilities
to make application performance better? Blue-sky thinkers may not want to
deal with the myriad of details on how to manage the events being generated
operationally, but could learn something from this exercise.
Consider the major system failures in your organization over the last 12 to
18 months. What if you had a system or process in place to capture those
failures and mitigate them from a proactive standpoint preventing them from
reoccurring? How much bette... (more)