APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Your Next Move During an IT Postmortem Review Can a postmortem review help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise. Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the proverbial "Groundhog Day" with system outages? The argument that system monitoring is just a nice to have, and not really a core requirement for operational readiness, dissipates quickly when a critical application goes down with no warning. Startin... (more)

The Butterfly Effect Within IT

The "Butterfly Effect" theoretically describes a hurricane's formation being contingent on whether or not a distant butterfly had flapped its wings weeks before. This highlights a sensitive dependence on environmental conditions where a small change at one place (Dev Env) can result in large differences to a later state (Production). Consider the possibility that a small innocuous code change could go undetected, promoted through Development & QA, and then have catastrophic effects on performance once it reaches production. The environmental variants need to be minimized and clo... (more)

The DNA of APM: Event to Incident Flow

This article is the corollary to “The Anatomy of APM” which outlines four foundational elements of a successful APM strategy:  Top Down Monitoring, Bottom Up Monitoring, Reporting & Analytics, and ITIL / ITSM Processes.  Here I provide a deeper context on how the event-to-incident flow is structured. It is the correlation of events and the amalgamation of metrics that bring value to the business by way of dashboards and trending reports, and it’s in the way the business interprets the accuracy of those metrics that determines the success of the implementation.  If an event occur... (more)

Real-Time Monitoring Metrics - The Magical Mundane

Application Performance Management (APM) has many benefits when implemented with the right support structure and sponsorship. It's the key for managing action, going red to green, and trending on performance. As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your AP... (more)

APM & MoM - Symbiotic Solution Sets

Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis. Making that a reality however, requires consideration on how to manage the integration touch points from multiple toolsets and openness to the intrinsic value that this integration can provide. A focus on integration techniques, and not necessarily the monitoring technologies themselves, may be a better use of time to achieve a state of harmony within the event to incident flow. When rolling out an Application Performance Management (APM) solution, selectio... (more)