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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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This article is the corollary to “The Anatomy of APM” which outlines four foundational elements of a successful APM strategy:  Top Down Monitoring, Bottom Up Monitoring, Reporting & Analytics, and ITIL / ITSM Processes.  Here I provide a deeper context on how the event-to-incident flow is structured. It is the correlation of events and the amalgamation of metrics that bring value to the business by way of dashboards and trending reports, and it’s in the way the business interprets the accuracy of those metrics that determines the success of the implementation.  If an event occurs and no one sees it, believes it, or takes action on it, APM’s value can be severely diminished and you run the risk of owning “shelfware.” Overall, as events are detected and consumed by the system, it is the automation that is the lifeblood of an APM solution, ensuring that the pulse of ... (more)

APM: Running with a Renegade - DevOps

Much like electricity, APM will take the path of least resistance when entering into an organization, attracted to the area with the strongest need; lightning, as soon as it is triggered, needs to find ground. It may be brought in to help resuscitate an application that has recently become lethargic or assist the team in rehabilitating an intrinsic codebase. Once the goal is attained however, the propensity to pigeonhole APM as a point solution is high. Now contrast this with DevOps, which is moving forward with a momentum permeating IT and giving us a means to change the way we... (more)

Why DevOps Needs a Friend

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother.  To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning. Application Performance Management (APM) has been bred with all the right elements to give us the insights we need to see the health of ... (more)

Your Next Move During an IT Postmortem Review

Your Next Move During an IT Postmortem Review Can a postmortem review help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise. Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much bette... (more)

The Intangible Benefits of APM

In a perfect world, Application Performance Management (APM) has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications. It alerts us to anomalies when slowdowns occur, and shows us trends on performance. But there are other elements in play that can make the operations a little smoother and our days a little brighter. Neutralize Emotions Having the ability to engage in a fact based conversation about the end-user-experience, instead of “spinning” infrastructure metrics and making ass... (more)