Can event management help foster a curiosity for innovative possibilities to
make application performance better? Blue-sky thinkers may not want to deal
with the myriad of details on how to manage the events being generated
operationally, but could learn something from this exercise.
Consider the major system failures in your organization over the last 12 to
18 months. What if you had a system or process in place to capture those
failures and mitigate them from a proactive standpoint preventing them from
reoccurring? How much better off would you be if you could avoid the
proverbial “Groundhog Day” with system outages?
The argument that system monitoring is just a nice to have, and not really a
core requirement for operational readiness, dissipates quickly when a
critical application goes down with no warning.
Starting with the Event management and Incident managemen... (more)
Don't throw the baby out with the bathwater. Synthetic monitoring (active
monitoring) helps reduce key blind spots for critical applications. We just
experienced a production issue on a fully instrumented critical business
application that first appeared nebulous.
During peak volume time the Service Desk was taking calls from users across
random locations stating that they couldn't login, however if they were
already on the system all was well. Even when they logged out they could
still login again and continue working.
Other facts that came in made the issue more perplexing:
By embracing End-User-Experience (EUE) measurements as a key vehicle for
demonstrating productivity, you build trust with your constituents in a very
tangible way. The translation of IT metrics into business meaning (value)
is what APM is all about.
The goal here is to simplify a complicated technology space by walking
through a high-level view within each core element. I'm suggesting that the
success factors in APM adoption center around the EUE and the integration
touch points with the ITIL / ITSM processes.
When looking at APM at 20,000 feet, four foundational elements come ... (more)
Application Performance Management (APM) has many benefits when implemented
with the right support structure and sponsorship. It's the key for managing
action, going red to green, and trending on performance.
As you strive to achieve new levels of sophistication when creating
performance baselines, it is important to consider how you will navigate the
oscillating winds of application behavior as the numbers come in from all
directions. The behavioral context of the user will highlight key threshold
settings to consider as you build a framework for real-time alerting into
your AP... (more)
Maximum productivity can be achieved more efficiently through event
correlation, system automation and predictive analysis. Making that a reality
however, requires consideration on how to manage the integration touch points
from multiple toolsets and openness to the intrinsic value that this
integration can provide.
A focus on integration techniques, and not necessarily the monitoring
technologies themselves, may be a better use of time to achieve a state of
harmony within the event to incident flow. When rolling out an Application
Performance Management (APM) solution, selectio... (more)