APM is entering into a period of intense competition of technology and
strategy with a multiplicity of vendors and viewpoints. While the
nomenclature used within its space has five distinct dimensions that
elucidate its meaning, the very acronym of APM is in question: Application
Performance ... Monitoring vs. Management.
It's strange to think that we would not normally use monitoring and
management synonymously, but when used in the APM vernacular they seem to be
interchangeable. This may be a visceral response, but I see the APM idiom
converging on itself and becoming a matter of expectations vs. aspirations.
Application Performance Monitoring is the expectation of the tool sets
themselves and how to implement them. Gartner provides five dimensions that
describe these technologies which are not meant to be so "prescriptive" as
much as they are "descriptive"
By embracing End-User-Experience (EUE) measurements as a key vehicle for
demonstrating productivity, you build trust with your constituents in a very
tangible way. The translation of IT metrics into business meaning (value)
is what APM is all about.
The goal here is to simplify a complicated technology space by walking
through a high-level view within each core element. I'm suggesting that the
success factors in APM adoption center around the EUE and the integration
touch points with the ITIL / ITSM processes.
When looking at APM at 20,000 feet, four foundational elements come ... (more)
This article is the corollary to “The Anatomy of APM” which outlines four
foundational elements of a successful APM strategy: Top Down Monitoring,
Bottom Up Monitoring, Reporting & Analytics, and ITIL / ITSM Processes.
Here I provide a deeper context on how the event-to-incident flow is
It is the correlation of events and the amalgamation of metrics that bring
value to the business by way of dashboards and trending reports, and it’s
in the way the business interprets the accuracy of those metrics that
determines the success of the implementation. If an event occur... (more)
In a perfect world, APM has all the right elements in place, providing value
to the business and IT by giving us the metrics we need and showing us the
health of our applications. It alerts us to anomalies when slowdowns occur,
and shows us trends on performance. But there are other elements in play that
can make the operations a little smoother and our days a little brighter.
Having the ability to engage in a fact based conversation about the
end-user-experience, instead of “spinning” infrastructure metrics and
making assumptions about performance, is an elegant proficiency. Taki... (more)
Application Performance Management (APM) has many benefits when implemented
with the right support structure and sponsorship. It's the key for managing
action, going red to green, and trending on performance.
As you strive to achieve new levels of sophistication when creating
performance baselines, it is important to consider how you will navigate the
oscillating winds of application behavior as the numbers come in from all
directions. The behavioral context of the user will highlight key threshold
settings to consider as you build a framework for real-time alerting into
your AP... (more)