Maximum productivity can be achieved more efficiently through event
correlation, system automation and predictive analysis. Making that a reality
however, requires consideration on how to manage the integration touch points
from multiple toolsets and openness to the intrinsic value that this
integration can provide.
A focus on integration techniques, and not necessarily the monitoring
technologies themselves, may be a better use of time to achieve a state of
harmony within the event to incident flow. When rolling out an Application
Performance Management (APM) solution, selection of your Manager of Managers
(MoM) and how it will support the overall solution is critical.
The assumption underpinning MoM is that the time to market and technical
accuracy can be achieved more readily by allowing the Subject Matter Experts
(SMEs) to select their own toolsets and not worry... (more)
Convincing the astute executive who is cautious in not making an impetuous
decision on an APM investment can prove to be challenging. Consider the
amount of due diligence that is brought to bear in the decision making
process. The wide array of APM technologies that need to be reviewed can be
The selection criteria for application monitoring doesn't have to be an
arduous one, lending credence to the idea that an APM solution can be
simplified, understood, and implemented. I'm suggesting that the critical
success factors in the adoption of APM center around the End-... (more)
APM is entering into a period of intense competition of technology and
strategy with a multiplicity of vendors and viewpoints. While the
nomenclature used within its space has five distinct dimensions that
elucidate its meaning, the very acronym of APM is in question: Application
Performance ... Monitoring vs. Management.
It's strange to think that we would not normally use monitoring and
management synonymously, but when used in the APM vernacular they seem to be
interchangeable. This may be a visceral response, but I see the APM idiom
converging on itself and becoming a matter... (more)
Don't throw the baby out with the bathwater. Synthetic monitoring (active
monitoring) helps reduce key blind spots for critical applications. We just
experienced a production issue on a fully instrumented critical business
application that first appeared nebulous.
During peak volume time the Service Desk was taking calls from users across
random locations stating that they couldn't login, however if they were
already on the system all was well. Even when they logged out they could
still login again and continue working.
Other facts that came in made the issue more perplexing:
In a perfect world, APM has all the right elements in place, providing value
to the business and IT by giving us the metrics we need and showing us the
health of our applications. It alerts us to anomalies when slowdowns occur,
and shows us trends on performance. But there are other elements in play that
can make the operations a little smoother and our days a little brighter.
Having the ability to engage in a fact based conversation about the
end-user-experience, instead of “spinning” infrastructure metrics and
making assumptions about performance, is an elegant proficiency. Taki... (more)