As enterprises embrace the DevOps philosophy, and the coalescence of the
Development and Operations continues, I foresee the conditions ripening to
foster innovative methods of making application performance better and code
deployments smoother. To me, the argument that system monitoring is just a
“nice to have” and not really a core requirement for operational
readiness dissipates quickly when a critical application goes down with no
Application Performance Management (APM) has been bred with all the right
elements to give us the insights we need to see the health of our
applications. Similar to your most trusted watch dog, it alerts us to
anomalies when events occur, providing awareness to the environment that only
they can observe.
This is where APM can bridge the gap between Development and Operations,
supporting the entire application lifecycle. Th... (more)
Don't throw the baby out with the bathwater. Synthetic monitoring (active
monitoring) helps reduce key blind spots for critical applications. We just
experienced a production issue on a fully instrumented critical business
application that first appeared nebulous.
During peak volume time the Service Desk was taking calls from users across
random locations stating that they couldn't login, however if they were
already on the system all was well. Even when they logged out they could
still login again and continue working.
Other facts that came in made the issue more perplexing:
Can event management help foster a curiosity for innovative possibilities to
make application performance better? Blue-sky thinkers may not want to deal
with the myriad of details on how to manage the events being generated
operationally, but could learn something from this exercise.
Consider the major system failures in your organization over the last 12 to
18 months. What if you had a system or process in place to capture those
failures and mitigate them from a proactive standpoint preventing them from
reoccurring? How much better off would you be if you could avoid the
APM is entering into a period of intense competition of technology and
strategy with a multiplicity of vendors and viewpoints. While the
nomenclature used within its space has five distinct dimensions that
elucidate its meaning, the very acronym of APM is in question: Application
Performance ... Monitoring vs. Management.
It's strange to think that we would not normally use monitoring and
management synonymously, but when used in the APM vernacular they seem to be
interchangeable. This may be a visceral response, but I see the APM idiom
converging on itself and becoming a matter... (more)
A look into ITIL's Continual Service Improvement (CSI) model and the
Application Performance Management (APM) framework indicates they are both
focused on improvement. I see them as being two sides of the same coin. APM
defines the approach and toolsets that CSI uses while leveraging specific
processes in Service Design, Service Transition, and Service Operation.
If you’re thinking about how to build a sustainable APM solution and how it
can be anchored into the IT culture, consider focusing on the integration
touch points with existing IT processes.
Within the CSI model there ar... (more)