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APM - Translating IT Metrics into Business Meaning Value

Larry Dragich

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Top Stories by Larry Dragich

In the world of Application Performance Management (APM) it is always better to enlist more than one entity to help solve the mystery of performance problems. It's kind of like arriving at the scene of the crime on foreign soil, being blindfolded, shoved out the door, and then asked to help solve the injustice without any insight.  All you can do is begin by asking people in the vicinity, providing you speak their language, for information on what they have seen (i.e. end-user-experience). Gathering facts related to a crime is essential, and can be likened to utilizing an APM solution for solving application performance problems. The more information about an application's behavior that you can obtain, along with understanding its idiosyncrasies within the environment, the more likely you will be able to pinpoint root causes of performance issues. The Three Peop... (more)

Event Management: Reactive, Proactive or Predictive?

Can event management help foster a curiosity for innovative possibilities to make application performance better? Blue-sky thinkers may not want to deal with the myriad of details on how to manage the events being generated operationally, but could learn something from this exercise. Consider the major system failures in your organization over the last 12 to 18 months. What if you had a system or process in place to capture those failures and mitigate them from a proactive standpoint preventing them from reoccurring? How much better off would you be if you could avoid the prover... (more)

APM Convergence: Monitoring vs. Management

APM is entering into a period of intense competition of technology and strategy with a multiplicity of vendors and viewpoints. While the nomenclature used within its space has five distinct dimensions that elucidate its meaning, the very acronym of APM is in question: Application Performance ... Monitoring vs. Management. It's strange to think that we would not normally use monitoring and management synonymously, but when used in the APM vernacular they seem to be interchangeable. This may be a visceral response, but I see the APM idiom converging on itself and becoming a matter... (more)

APM & MoM - Symbiotic Solution Sets

Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis. Making that a reality however, requires consideration on how to manage the integration touch points from multiple toolsets and openness to the intrinsic value that this integration can provide. A focus on integration techniques, and not necessarily the monitoring technologies themselves, may be a better use of time to achieve a state of harmony within the event to incident flow. When rolling out an Application Performance Management (APM) solution, selectio... (more)

The Anatomy of APM

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way.  The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element.  I'm suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the ITIL / ITSM processes. When looking at APM at 20,000 feet, four foundational elements come ... (more)