A look into ITIL's Continual Service Improvement (CSI) model and the
Application Performance Management (APM) framework indicates they are both
focused on improvement. I see them as being two sides of the same coin. APM
defines the approach and toolsets that CSI uses while leveraging specific
processes in Service Design, Service Transition, and Service Operation.
If you’re thinking about how to build a sustainable APM solution and how it
can be anchored into the IT culture, consider focusing on the integration
touch points with existing IT processes.
Within the CSI model there are certain ITIL processes that weave themselves
in and through the APM methodology that create a fabric of continuous
improvement for application performance. The Incident Management Process is
one of these threads and is germane to a successful APM strategy. This
process is focused on going ... (more)
Don't throw the baby out with the bathwater. Synthetic monitoring (active
monitoring) helps reduce key blind spots for critical applications. We just
experienced a production issue on a fully instrumented critical business
application that first appeared nebulous.
During peak volume time the Service Desk was taking calls from users across
random locations stating that they couldn't login, however if they were
already on the system all was well. Even when they logged out they could
still login again and continue working.
Other facts that came in made the issue more perplexing:
Convincing the astute executive who is cautious in not making an impetuous
decision on an APM investment can prove to be challenging. Consider the
amount of due diligence that is brought to bear in the decision making
process. The wide array of APM technologies that need to be reviewed can be
The selection criteria for application monitoring doesn't have to be an
arduous one, lending credence to the idea that an APM solution can be
simplified, understood, and implemented. I'm suggesting that the critical
success factors in the adoption of APM center around the End-... (more)
Monitoring application performance on the surface and the currents below is a
great way to build a performance baseline and provide application fluency.
Ironically, the deep dive tools sets in place today still may not provide all
the insight you need to quickly resolve anomalous behavior.
Standing back on the shore waiting for an event to go by may not be the best
approach for proactive monitoring. Synthetic monitoring (active monitoring)
is needed to help reduce the blind spots for critical business applications.
For example, we just experienced a production issue on a fully inst... (more)
Can event management help foster a curiosity for innovative possibilities to
make application performance better? Blue-sky thinkers may not want to deal
with the myriad of details on how to manage the events being generated
operationally, but could learn something from this exercise.
Consider the major system failures in your organization over the last 12 to
18 months. What if you had a system or process in place to capture those
failures and mitigate them from a proactive standpoint preventing them from
reoccurring? How much better off would you be if you could avoid the