By embracing End-User-Experience (EUE) measurements as a key vehicle for
demonstrating productivity, you build trust with your constituents in a very
tangible way. The translation of IT metrics into business meaning (value)
is what APM is all about.
The goal here is to simplify a complicated technology space by walking
through a high-level view within each core element. I'm suggesting that the
success factors in APM adoption center around the EUE and the integration
touch points with the ITIL / ITSM processes.
When looking at APM at 20,000 feet, four foundational elements come into
Top Down Monitoring Bottom Up Monitoring ITIL / ITSM Processes Reporting &
Top Down Monitoring
This is also referred to as Real-time Application monitoring that focuses on
the End-User-Experience. It has two has two components, Passive and
Active. Passive monitoring ... (more)
A well-oiled APM solution comes from correlating bottom-up monitoring
(infrastructure monitoring) with insights from top-down monitoring (real-time
application monitoring) all within the context of the end-user-experience
But from what angle should we be looking at APM as it relates to IT strategy?
Consider Australia for a moment. Is it a country, a continent, or an island?
The answer depends upon your perspective, and, in much the same way, the
unique spectrum of APM can be viewed as a framework, methodology, or
platform. Understanding these attributes will help raise AP... (more)
Can event management help foster a curiosity for innovative possibilities to
make application performance better? Blue-sky thinkers may not want to deal
with the myriad of details on how to manage the events being generated
operationally, but could learn something from this exercise.
Consider the major system failures in your organization over the last 12 to
18 months. What if you had a system or process in place to capture those
failures and mitigate them from a proactive standpoint preventing them from
reoccurring? How much better off would you be if you could avoid the
APM is entering into a period of intense competition of technology and
strategy with a multiplicity of vendors and viewpoints. While the
nomenclature used within its space has five distinct dimensions that
elucidate its meaning, the very acronym of APM is in question: Application
Performance ... Monitoring vs. Management.
It's strange to think that we would not normally use monitoring and
management synonymously, but when used in the APM vernacular they seem to be
interchangeable. This may be a visceral response, but I see the APM idiom
converging on itself and becoming a matter... (more)
Much like electricity, APM will take the path of least resistance when
entering into an organization, attracted to the area with the strongest need;
lightning, as soon as it is triggered, needs to find ground. It may be
brought in to help resuscitate an application that has recently become
lethargic or assist the team in rehabilitating an intrinsic codebase. Once
the goal is attained however, the propensity to pigeonhole APM as a point
solution is high.
Now contrast this with DevOps, which is moving forward with a momentum
permeating IT and giving us a means to change the way we... (more)